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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Marseille hotel ?

There is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it costs 19 EUR et for three hours 10 EUR

How can I provide feedback about my stay at the hotel Mama Shelter Marseille?

To submit your feedback, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a restaurant in Mama Shelter Marseille hotel ?

Definitely, Mama Shelter Marseille has a restaurant:


• Restaurant Mama Restaurant Marseille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

Are pets (dogs and cats...) allowed at Mama Shelter Marseille hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR/pet/stay
• Domesticated pets
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

What time is the check in at Mama Shelter Marseille hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What time is the check out at Mama Shelter Marseille hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

What are the payment methods accepted at Mama Shelter Marseille hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Why is it better to book directly at Mama Shelter Marseille hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

Which language does the staff speak at Mama Shelter Marseille hotel ?

Our team speaks English, French and Spanish.

What is the price of breakfast at Mama Shelter Marseille hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Do you accept kids at Mama Shelter Marseille hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.marseille@mamashelter.com.

Is the reception at hotel Mama Shelter Marseille open 24/7?

The front desk is open 24/7

Does Mama Shelter Marseille hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Almond-free, dairy-free, egg-free, gluten-free, lactose free-milk, nut-free, peanut-free, plant based milk, seafood-free, sesame-free & soy-free.

Where exactly is Mama Shelter Marseille hotel situated ?

This is our address
64 Rue de la Loubière, 13006 Marseille, France.
Click on DETAILS to see it on the map

What are the activities at or close to Mama Shelter Marseille hotel ?

Unfortunately, we don't provide any tourist pass
For more info, click HERE.

What is the size of the beds at Mama Shelter Marseille hotel ?

Small Mama rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
Mama XXL rooms have 1 queen size bed(160x200cm) 1 single bed(90x200cm) and

  • For enquiries:
  • Online shop: Click here
  • Or contact the reception

Does Mama Shelter Marseille hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT MRSSHE
• Sabre RT 148174
• Galileo RT 38349
• Worldspan RT SHMRS

What is Mama Shelter Marseille hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 5 stars.
- Service category: Upscale.
More info here

What is the cancellation policy for Mama Shelter Marseille hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Marseille hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

What are the opening/closing dates at Mama Shelter Marseille hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What is the amount of the city tax at Mama Shelter Marseille hotel ?

The city tax is 2.16 EUR per person per day and it is not included in the room rate

What are Mama Shelter Marseille hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter Marseille hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Marseille hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Marseille hotel do day passes ?

During the day we can offer the following services:
• Day Use : from 12:00 to 18:00 from 119 EUR

Is it possible to request a late check-out at the Mama Shelter Marseille hotel?

To request a late checkout, please send an email to: reception.marseille@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Marseille hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What time is breakfast served at hotel Mama Shelter Marseille?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the breakfast menu at Mama Shelter Marseille hotel ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries.
. Eggs: scrambled eggs.
. Dairy: cheese.
. Meat & fish: sausages, bacon.
. Drinks: hot chocolate, fruit juice.
. Others: honey, jams.

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