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You have a question ? We are here to answer you

Is there a rooftop terrace at the Mama Shelter Lisbon hotel ?

Open| The rooftop is open! Mon - Thu 5pm to 11pm / Fri - Sun - 4pm to 11pm
For group reservations please contact joana.pinheiro@mamashelter.com or diogo.horta@mamashelter.com

Is there a restaurant in Mama Shelter Lisbon hotel ?

Definitely, Mama Shelter Lisbon has a restaurant:


• Restaurant Mama Lisboa Restaurant:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Mama Lisboa Restaurant menu

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

Can I book a table in the restaurant of the Mama Shelter Lisbon hotel?

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For more information about restaurant reservation, click HERE.

How can I provide feedback about my stay at the hotel Mama Shelter Lisbon?

To submit your feedback, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Does Mama Shelter Lisbon hotel offer brunch?

Our brunch is available every Sunday from 12:00 to 4:00 p.m.
Sundays buffet service for 35 EUR per person. Children until 11 years is 15 EUR.
* Prices may vary according to special events in Mama's calendar

Does Mama Shelter Lisbon hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements:
Available at all times : Low carb Vegan and Vegetarian.
Not available on the menu: Any other dietary requirement ask the responsible.

What is supplied in the bathrooms at Mama Shelter Lisbon hotel ?

All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.

Does Mama Shelter Lisbon hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

What time is the check in at Mama Shelter Lisbon hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Do you accept kids at Mama Shelter Lisbon hotel ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 7 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lisboa@mamashelter.com.

What time is breakfast served at hotel Mama Shelter Lisbon?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama Restaurant.

We cannot serve breakfast in room.

Is there a bar at Mama Shelter Lisbon hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open to public

• Pets are accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

Does the Mama Shelter Lisbon hotel provide laundry services ?

We offer laundry services :

How to apply for a job or internship at Mama Shelter Lisbon hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Are rooms at the Mama Shelter Lisbon hotel equipped with an iron or a clothes steamer?

We don't have iron or ironing boards but we do have steamers that are available to lend to our guests during the stay.

Is there a parking at Mama Shelter Lisbon hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Parque Alexande Herculano Telpark
• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
• Click here
Parque Alexande Herculano Telpark
R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
The distance is 0.3 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

What is the price of breakfast at Mama Shelter Lisbon hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Are rooms at Mama Shelter Lisbon hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

What is Mama Shelter Lisbon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Lisbon hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Lisbon hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Lisbon hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Lisbon hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Lisbon hotel ?

Opening 12 of January 2022!
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.

What are the payment methods accepted at Mama Shelter Lisbon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Lisbon hotel work with travel agents ?

Please contact francisco.moreira@mamashelter.com

What is the amount of the city tax at Mama Shelter Lisbon hotel ?

The city tax is 2 EUR per person per day and it is not included in your rate

What are Mama Shelter Lisbon hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter Lisbon hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Lisbon hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

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